Gift Box Trio

Refund Policy for ScentRedolence

At Scnt Redolence, we strive to provide our customers with high-quality scents and exceptional service. If you are not fully satisfied with your purchase, we are happy to assist you with a refund, provided the following conditions are met.

Eligibility for Refunds:

• We accept returns on items within 14 days of receipt.
• The product must be unused, unopened, and in its original packaging. 
• Products that have been damaged due to misuse or improper handling are not eligible for a refund.

Return Process:

1. Contact us at contact@scntredolence.com within 14 days of receiving your order to initiate the return process.
2. Our customer service team will provide you with detailed instructions on how to return the item.
3. Please ensure the returned product is securely packed to avoid damage during transit.

Return Address: All returns should be sent to the following address: 127 Crossbrook Street, Cheshunt, EN8 8LY, United Kingdom.

Refund Approval and Notification:

• Once we receive your returned product, it will be inspected to ensure it meets our return policy conditions.
• If the return is approved, we will notify you by email and process your refund.
• Refunds will be issued to the original payment method within 7-10 business days of approval.

Non-Refundable Items:

• Sale or clearance items
• Gift cards or other non-returnable items (if applicable)

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at contact@scntredolence.com. We are committed to ensuring your satisfaction and will do our best to resolve any issues.

Thank you for shopping with ScentRedolence!